Returns & Exchanges
Due to the perishable nature of our fresh seafood, we strive to ensure every order arrives in peak condition; however, if you are unsatisfied with the quality of your catch, please contact us within 24 hours of delivery.
Contact Our Team
Email our customer support or call the shop immediately upon receiving your order to report any issues with freshness or damage.
Provide Documentation
Attach clear photographs of the seafood and the original packaging to help our quality control team assess the concern.
Storage Instructions
Keep the product refrigerated or frozen as per the original handling instructions until our team provides further guidance on the return.
Resolution Process
Once reviewed, we will issue a replacement, store credit, or refund to your original payment method for any verified quality discrepancies.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing